Solving tickets & drinking tea. 😉
Making customer support
feel human.
Hi, I'm Nifemi. I help customers find answers, solve problems, and leave conversations feeling heard. With experience in customer support, merchant relations, and operations, I'm looking for opportunities where I can create exceptional customer experiences for teams around the world.
01 · About
Why I do what I do…
I never imagined I'd end up enjoying customer support as much as I do.
Somewhere between helping confused customers, investigating payment issues, and working with businesses every day, I realized something: I genuinely like solving problems for people.
No two days are the same, and that's exactly what keeps me interested.
I don't know everything, but I ask good questions, learn quickly, and I care about getting things right.
02 · Results
Numbers that move.
76%
CSAT score
2K+
Customer tickets resolved
6%
Revenue growth from merchant engagement
<1hr
Response time maintained
03 · Experience
Growing through every conversation.
Feb 2026 — Jun 2026
Key Account Manager
Squad by HabariPay (GTCO)
Moved into account management after starting in customer support, partnering with SME merchants to help them get the most out of Squad's payment solutions.
- Increased revenue by 6% through proactive client engagement and consistent relationship management.
- Monitored daily transaction reports to identify declining merchant activity and proactively re-engage accounts.
- Collaborated with internal teams to resolve payment, settlement, and account-related issues, improving the overall merchant experience.
2025 — 2026
Customer Service Representative
Squad by HabariPay (GTCO)
My introduction to fintech, where I learned to stay calm under pressure while helping merchants navigate payment challenges.
- Resolved customer enquiries across multiple channels.
- Maintained an average first response time of under one hour while managing support tickets.
- Earned positive customer feedback for responsiveness, empathy, and clear communication.
2022 — 2025
Front Desk & Administrative Officer
Monument Future School
The first point of contact for parents, staff, and visitors, ensuring the front office ran smoothly while creating a welcoming experience for everyone.
- Managed enquiries, appointments, and day-to-day administrative operations in a busy school environment.
- Coordinated communication between parents, staff, and visitors to ensure issues were resolved efficiently.
- Maintained accurate records and provided administrative support across multiple departments.
04 · Toolkit
What I bring to the team…
- Customer support & issue resolution
- Merchant & client relationship management
- Clear written & verbal communication
- Problem solving & critical thinking
- CRM & ticket management
- Google Workspace & Microsoft Office
- Process documentation & organization
05 · Praise
Kind words from the people I've served beside.
“I worked with Nifemi for over 7 months and I thoroughly was pleased. Whenever she was on duty, I had peace because I knew she would perform her tasks excellently. She needed minimal supervision and was solution minded. She will be an asset to every business/company she decides to work in.”
Jessica Chuks-Osuji
Head of Customer Service, HabariPay
“I enjoyed working with Nifemi. She has a willingness to learn and approaches every task with a positive attitude. She's someone you can rely on to follow through, communicate effectively and treat everyone with respect.”
Kofoworola A.
Head of Operations, Monument Future School
06 · Customer Love
Little thank-yous that made my day.
Screenshots and notes from real customers I've helped along the way.
07 · Contact
Let's connect.
Thanks for stopping by. If you think I'd be a good fit for your team or have an opportunity you'd like to discuss, my inbox is always open.
I'd love to hear from you.
- hello@nifemia.com
- Based in
- Lagos · Remote-friendly worldwide